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Frequently Asked Questions

Getting Started

Simply WhatsApp "Hi" to 061 612 3032. Our chatbot will guide you through a quick registration process. You'll need your name, phone number, and transport card number.
You need: (1) A smartphone with WhatsApp, (2) Your transport card number, (3) A debit or credit card for payment. That's it! No app download required.

Top-Ups

WhatsApp us at 061 612 3032, select "Top Up", enter your card number and amount, choose your payment method, and pay. Your card is topped up in 60 seconds!
Most top-ups are completed in under 60 seconds! Once your payment is confirmed, the funds are instantly added to your transport card.
We accept Visa and Mastercard. All payments are processed securely with bank-level encryption.
Yes! You can top up cards for family members, friends, or anyone else. Just enter their card number when prompted.

Fees & Pricing

Yes! 100% FREE. No transaction fees, no monthly fees, no hidden charges. R100 top-up = R100 on your card.
Absolutely not. What you see is what you get. No hidden fees, no surprises, no fine print.
We partner with transport operators and payment providers who cover transaction costs. Our mission is to make commuters' lives easier, not to charge fees.

Security

Absolutely! We use bank-level encryption. Your payment information is protected with the same security standards used by major banks.
Your card details are encrypted and processed through secure payment gateways. We never store your full card number on WhatsApp.

Troubleshooting

WhatsApp us immediately at 067 078 7787 with your transaction details and we'll help resolve the issue.
If you haven't completed payment yet, simply restart the process with the correct card number. If payment already went through, WhatsApp us immediately at 067 078 7787.
Receipts are sent automatically via WhatsApp. Check your chat with YEBO (061 612 3032). If you can't find it, message us "Receipt" and we'll resend it.

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WhatsApp: 061 612 3032